If you have any questions about our office policies, pleas contact us.
Return Policy
Test Kits: Due to the fees we incur after a test order is placed, we are unable to offer refunds, returns or exchanges on test kit orders.
Products: We are unable to accept returns on any products. All sales are final.
Consults: See Telehealth Cancellation Policy below.
Insurance
Dr. Psonak does not participate in, take assignment, or accept any private insurance. We do not provide super bills and cannot assist with claim resolution for laboratory tests or consultations.
At Home Health Tests
Where do I go to get tested?
You’ll complete these tests entirely from home. We’ll send you a collection kit then you will collect a sample. Samples may consist of hair, saliva, urine, stool, or blood droplets. Don’t worry, detailed instructions are included and it’s relatively easy and painless.
What is the Physician fee?
You do not need to schedule an appointment with your doctor. There is no additional fee, as the test is provided with Dr Psonak as the ordering physician.
When will I get my results?
Your test results report will be sent to the email used when ordering, unless we are otherwise notified. Typically, you will receive your results by email 7-14 days after receipt of your sample by the lab. However, some organic acids tests and gut testing methods can take up to 27 days to complete.
How do I understand my results?
Educational resources are included on the product page for your test when available. Most tests are accompanied by an interpretation of your results as part of the report. For additional help understanding your results, you can schedule time with Dr Psonak (for an additional cost) using the link provided when your results are released.
Will my Insurance pay for testing services?
While our profiles are eligible for FSA/HSA funds, traditional health insurance can not be used to complete your purchase. Accepted forms of payment include Visa, Master Card, Discover, American Express and PayPal.
Shipping
- FREE Shipping to U.S. for all Test Kits
- FREE Shipping to U.S for all orders $99.00 and over.
- Normal shipping charges are $9.95 for U.S. orders under $99.00
- Most test kits are available for free international shipment. Sample returns are paid by the buyer.
International Shipping Policy
Many health test kits can be shipped internationally free of charge. Return of the test sample is the responsibility of the purchaser. Please contact the office for specific tests.
Most nutritional supplements purchased from Health Always can be shipped internationally. Please take note that free shipping offers may not apply, and that delivery to many countries can take extended periods of times of up to 3-4 weeks or more. Furthermore, custom fees are the responsibility of the purchaser.
Nutritional supplements ordered through our Fullscript link will ship per their international shipping policy.
Telehealth Cancellation Policy
Cancellations of telehealth appointments are subject to a 5% scheduling if you cancel at least 24 hours prior to your appointment. This 5% fee will be deducted from your refund. There will be NO REFUND on cancellations less than 24 hours prior to your appointment.
You may send the notice of cancellation by any of the following:
1) email consult@healthalways.com
2) phone 615-200-0911
3) text 207-657-4325
4) FAX 757-315-8052.
Privacy Policy Medical Records
Patients of this practice are entitled to the greatest degree of privacy possible. This office will strive to ensure that patient information is used only for authorized purposes as agreed to by the patient. Your medical information is personal and we are committed to protecting it. The following section describes different ways that we use and disclose medical information. Not every use or disclosure will be listed. However, we have listed different ways we are permitted to use and disclose medical information. We will not use or disclose your medical information for any purpose, without your specific written authorization. Any specific written authorization you provide may be revoked at any time by sending your request in writing to 1377 Poor House Rd, Lewisburg, TN 37091.
- Before any records are released, we will review to ensure that the release has been authorized by the patient or is otherwise permitted by law.
- Each patient chart shall include records of all releases of information, including the date, to whom the information was sent, and the material included.
- Parents and Minors: Only the parent or legal guardian of a child has right to access records.
Exceptions include: State law preemption, court order, potential abuse or neglect.
Your Individual Rights:
- You have a right to look at or get copies of your medical information. We provide copies of your records on a CD. We will use this format unless it is not practical for us to do so. You must make your request in writing. The minimum charge for this service will be $20.00.
You have the right to ask us to restrict the uses and disclosures made for the purposes of treatment, payment or healthcare operations. You must ask for a restriction in writing.